The Privacy Policy is part of the General Conditions that govern this Website.
You can contact us in any way to communicate with us.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend reviewing it, and if you have registered and access your account or profile, you will be informed of the modifications.
If you belong to any of the following groups, check the dropdown information:
We may process your IP, the operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, you will identify yourself to be able to contact you, if necessary.
The acceptance and consent of the interested party, granted through a voluntary action, such as cases where completing a form and clicking on the send button is necessary; doing so will imply that they have been informed and have expressly consented to the content of the clause attached to said form or acceptance of the privacy policy. All our forms have the symbol * on mandatory data. If you do not provide these fields or do not check the acceptance checkbox for the privacy policy, the information will not be allowed to be sent.
Until the consent given is revoked.
We inform you that your data will be processed in order to manage your reservation, your stay at the hotel, and ensure payment of the expenses arising from said stay.
Your data will be communicated to the Security Forces and Bodies in compliance with current legislation, as well as to the involved travel agencies or operators.
The data will be kept for a minimum of 6 years in compliance with tax, commercial, consumer, and guest register regulations.
The legal basis is your consent and compliance with the legal obligations established by Order INT/321/2021 of March 31, which modifies Order INT/1922/2003 of July 3, regarding guest register and entry records in hospitality establishments and similar, regarding documentary registration obligations, Royal Decree 933/2021 of October 26, establishing documentary registration and information obligations for individuals or entities engaged in lodging and motor vehicle rental activities, and Order INT/1922/2003 of July 3.
During the validity of the relationships between the parties and for the limitation periods derived therefrom.
By joining the loyalty program, we will process your personal data to properly manage the loyalty program where you will benefit from:
The legitimacy to process your data is the express, free, and voluntary consent that you can withdraw at any time without affecting the legality of the prior processing based on consent withdrawal.
Your data will be kept until you revoke the consent given or request the cancellation of your data or oppose the processing.
The legal basis is the express consent of the respondent.
Until the consent given is revoked.
The legal basis is the acceptance of a contractual relationship, or otherwise, your consent when contacting us or offering us your products through any means.
During the validity of the relationships between the parties and for the prescription periods derived from them.
The basis for processing is the voluntary consent of the interested party to contact us and, where applicable, the acceptance of a contractual relationship within the relevant social network. The processing of data within the Social Network will be carried out in accordance with its Privacy Policies.
We can only consult or delete your data in a restricted manner, having a specific profile. We will treat them as long as you keep following us, being friends, or clicking "like," "follow," or similar buttons.
Any rectification of your data or restriction of information or publications should be made through the settings of your profile or user on the social network itself.
Furthermore, we inform you that after one year from receiving your resume, we will proceed with its secure destruction.
The legal basis is your unequivocal consent, when sending us your CV.
For a minimum of 1 year or until the consent given is revoked.
If you identify yourself, we may collect: name, surname, email, phone, and personal data of the third party/parties you provide in the communication.
The legal basis is the legal obligation or, otherwise, the public interest.
The data will be kept for the strictly necessary period to clarify the reported facts. In any case, after six (6) months, the provided data will be anonymized, unless they are investigated in a different legal environment.
No, as a general rule, we only process the data provided by the holders. If you provide us with third-party data, you must, beforehand, inform and obtain their consent, otherwise, you exempt us from any responsibility for non-compliance with this requirement.
We do not process data of minors under 14 years old. Therefore, refrain from providing them if they are not of that age or, where applicable, providing data of third parties who do not meet the mentioned age. LIVVO HOTEL GROUP, S.L.U. disclaims any responsibility for non-compliance with this provision.
You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to prevent loss, misuse, alteration, unauthorized access, and theft of Personal Data.
Your data will not be transferred to third parties, except when required by law. Specifically, they will be communicated to the State Tax Administration Agency and banks and financial entities for the collection of the service provided or product acquired, as well as to the data processors necessary for the execution of the agreement.
In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be shared with that platform or processed in its environment, always with the highest security. During the payment process via card, data will be collected by the Banking Entity owning the Virtual POS.
When we order it, the web development and maintenance company, or the hosting company, will have access to our website. They will have signed a service provision contract that obliges them to maintain the same level of privacy as us.
International data transfers may occur when using American applications, however, such transfers will be made to entities that have demonstrated compliance with the level of protection and guarantees according to the parameters and requirements provided by current data protection regulations, such as the European Regulation, or when there is a legal authorization for the international transfer.
If you modify any data, we appreciate it if you inform us to keep them updated.
It depends on the right being exercised, but at most within one month from your request. If the matter is very complex and we need more time, we will notify you.
If we use types of cookies other than necessary ones, you can consult the cookie policy through the corresponding link from the beginning of our website.